Returns & Refunds

Last Updated: April 2026

At GroceryMarkt, we want you to be happy with every order you receive. If something is not right, we will do our best to resolve it quickly and fairly.

1. Return Policy

Customers may request a return or refund within 14 days of receiving the order, subject to the conditions below.

Returns may be accepted for the following reasons:

• The product delivered is defective, broken, spoiled, or damaged.
• The product is unsuitable or unfit for consumption at the time of delivery.
• An incorrect product was delivered.
• An item was missing from the order.

2. Fresh & Perishable Products

Because we deliver fresh groceries, some items cannot be returned once delivered.

The following products are generally not eligible for return or exchange unless they are damaged, spoiled, incorrect, or unfit for consumption at delivery:

• Fresh vegetables and fruits
• Frozen products
• Chilled products
• Opened food items
• Products purchased under sale, discount, or special offer campaigns

3. Return Eligibility

To be eligible for a return, the product must be:

• Unused and unopened, where applicable
• In its original packaging
• In the same condition as received
• Returned within the required return period

For damaged, spoiled, incorrect, or missing products, customers must contact us as soon as possible, preferably within 24 hours of delivery, with order details and photos where possible.

4. How to Request a Return or Refund

To request a return or refund, please contact us at:

📧 Email: grocerymarkt2015@gmail.com
📞 Phone: +49 1725403419

Please include the following details:

• Email subject: Return and Refund
• Order number
• Your full name
• Delivery address and postal code
• Description of the issue
• Photos of the product or package, if possible

5. Return Shipping

If a return is approved, the product must be returned to us within 7 days from the date the return process is initiated.

Unless the item was damaged, defective, incorrect, or unfit for consumption at delivery, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping method. GroceryMarkt is not responsible for return packages that are lost or damaged during return shipment.

6. Refund Process

Once we receive your returned product, our team will inspect it and notify you by email about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 3–5 business days. Please note that your bank or payment provider may require additional time to complete the refund.

If your refund is rejected, we will inform you of the reason. Products that are unsafe, spoiled, or unsuitable for resale may be disposed of through appropriate disposal channels.

7. Exchanges and Store Credit

Where applicable, we may offer an exchange, replacement, refund, or store credit depending on the situation and product availability.

For exchange requests, a refund may also be issued as a discount coupon or store credit for your next purchase.

8. Order Cancellation

Orders can be cancelled before preparation begins.

Once an order has been prepared, dispatched, or handed over for delivery, cancellation may no longer be possible.

9. When Refunds May Not Apply

Refunds may not apply in the following cases:

• Wrong or incomplete delivery address provided by the customer
• Customer unavailable during delivery
• Natural variation in fresh products such as size, color, shape, or ripeness
• Products damaged after successful delivery
• Return request made after the allowed return period
• Products returned late, opened, used, or not in original condition

10. Lost or Damaged Shipments

If a shipped package is lost in transit, we will review the case with the delivery partner and customer. A refund, replacement, or resend may be arranged after agreement with the customer.

11. Return Address

Please contact us before sending any return. Returns sent without prior approval may not be accepted.

GroceryMarkt
Laurinweg 15
85521 Ottobrunn
Germany

12. Need Help?

We are always here to help you.

📧 Email: grocerymarkt2015@gmail.com
📞 Phone: +49 1725403419
📍 Address: Laurinweg 15, 85521 Ottobrunn, Germany