Privacy Policy

Last Updated: June 2026

Welcome to https://thegrocerymarkt.com (“Site”, “we”, “us”, or “our”).

GroceryMarkt is committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our Site, create an account, place an order, use GroceryMarkt Wallet or cashback rewards, or otherwise interact with our services (“Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

1.1 Information You Provide Directly

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Account login details, such as username and password
• Order and transaction details
• Payment and billing-related information
• Delivery instructions or order notes
• Customer support communications
• Information you provide when contacting us

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Website usage behavior
• Cookies and similar tracking data

1.3 Information from Third Parties

We may receive information from third parties where necessary to provide our Services, including:

• Payment processors
• Delivery and logistics partners
• Website platforms and hosting providers, including WordPress, WooCommerce, Hostinger, and related technical service providers
• Marketing and analytics providers
• Fraud prevention, security, or technical service providers

We do not intentionally collect more personal data than necessary for the purposes described in this Privacy Policy.

1.4 GroceryMarkt Wallet and Cashback Data

If you create a customer account and use GroceryMarkt Wallet or cashback rewards, we may collect and process wallet-related data linked to your account.

This may include:

• Customer ID
• Order ID
• Cashback credits
• Wallet redemptions
• Remaining wallet balance
• Cashback expiry dates
• Wallet transaction history
• Wallet transaction notes
• Refund, cancellation, or cashback adjustment records

This data is used to operate the GroceryMarkt Wallet and cashback rewards feature.

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 To Provide Our Services

• Process and manage orders
• Process payments
• Deliver products
• Prepare orders for store pickup where applicable
• Create and manage customer accounts
• Provide order confirmations and updates
• Handle returns, refunds, cancellations, and complaints
• Provide customer support
• Generate order receipts, invoices, and other order-related documents

2.2 GroceryMarkt Wallet and Cashback Rewards

We use wallet and cashback-related data to:

• Calculate cashback rewards
• Credit cashback to your GroceryMarkt Wallet
• Display your wallet balance
• Apply wallet cashback at checkout
• Manage cashback expiry
• Handle refunds, cancellations, and order adjustments
• Prevent misuse, fraud, or incorrect cashback use
• Maintain accurate order and account records

Cashback rewards may be reversed or adjusted if an order is cancelled, refunded, partially refunded, failed, unpaid, or otherwise adjusted.

2.3 Communication

• Send order confirmations
• Send payment, pickup, or delivery updates
• Respond to customer inquiries
• Notify you about important account or service information
• Send service-related messages

2.4 Marketing

Where permitted by law, and where required with your consent, we may use your information to:

• Send promotional emails or offers
• Inform you about new products, deals, cashback offers, or store updates
• Personalize your shopping experience
• Show relevant marketing content

You may opt out of marketing communications at any time by using the unsubscribe option where available or by contacting us.

2.5 Security, Fraud Prevention, and Legal Compliance

• Detect fraud or suspicious activity
• Protect our Site, systems, and customers
• Prevent misuse of accounts, wallet balances, promotions, or cashback rewards
• Comply with legal, tax, accounting, and regulatory obligations
• Enforce our Terms and Conditions and other policies

3. Legal Basis for Processing

Where GDPR applies, we process your personal data based on one or more of the following legal bases:

3.1 Performance of a Contract

We process personal data where necessary to provide our Services, including processing orders, payments, deliveries, store pickup, customer accounts, order receipts, wallet cashback, and related customer services.

3.2 Legal Obligation

We process certain personal data where necessary to comply with legal obligations, including tax, accounting, consumer protection, and regulatory requirements.

3.3 Legitimate Interests

We may process personal data where necessary for our legitimate business interests, provided that your rights and freedoms do not override those interests.

These legitimate interests may include:

• Operating and improving our Site
• Securing our Site and systems
• Preventing fraud or misuse
• Managing customer support
• Maintaining business records
• Understanding how customers use our Services
• Improving our products, services, and customer experience

3.4 Consent

Where required, we rely on your consent for certain activities, such as specific marketing communications or non-essential cookies.

You may withdraw your consent at any time where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Keep products in your cart
• Support account login and checkout functionality
• Support wallet and cashback functionality
• Analyze website traffic and usage
• Personalize content and advertising, where applicable

Some cookies are necessary for the Site to function properly. Other cookies, such as analytics or marketing cookies, may depend on your consent where required by law.

You can disable cookies through your browser settings. However, some features of the Site, including cart, checkout, account login, and wallet functionality, may not work properly if cookies are disabled.

5. Sharing of Personal Information

We may share your personal data with trusted third parties where necessary to provide our Services or comply with legal obligations.

This may include:

• Payment processors
• Delivery and logistics partners
• Hosting and IT service providers
• Website and e-commerce service providers
• Analytics and marketing service providers
• Customer support tools
• Fraud prevention or security service providers
• Professional advisors, such as accountants or legal advisors
• Authorities, regulators, or law enforcement where required by law

We do not sell your personal data.

6. Payment Information

Payments may be processed through third-party payment providers. We do not store full payment card details on our own systems.

Payment providers may process your payment information according to their own privacy policies and security standards.

7. Data Retention

We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy.

This includes retention for:

• Providing our Services
• Managing customer accounts
• Processing orders and deliveries
• Handling returns, refunds, cancellations, and disputes
• Maintaining tax and accounting records
• Complying with legal obligations
• Preventing fraud or misuse
• Enforcing our agreements and policies

Wallet and cashback data is retained as long as necessary to provide the GroceryMarkt Wallet service, manage cashback expiry, process wallet redemptions, handle refunds or disputes, prevent misuse, and comply with legal, accounting, and tax obligations.

When personal data is no longer required, we will delete, anonymize, or securely store it in accordance with applicable legal requirements.

8. Data Security

We use reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Secure website connections
• Access controls
• Account password protection
• Hosting security measures
• Regular technical maintenance
• Limited access to customer data

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Your Rights under GDPR

If you are located in the EU/EEA or if GDPR applies to the processing of your personal data, you may have the following rights:

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to request deletion of your personal data
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent at any time, where processing is based on consent
• Right to lodge a complaint with a data protection supervisory authority

Please note that some rights may be limited where we are required to retain certain data for legal, tax, accounting, fraud prevention, or contractual reasons.

To exercise your rights, please contact us at:
info@thegrocerymarkt.com

10. Customer Accounts

If you create an account on our Site, we store account-related information such as your name, email address, addresses, order history, and wallet/cashback information where applicable.

You are responsible for keeping your login details confidential. Please contact us if you believe your account has been accessed without authorization.

11. Children’s Privacy

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information.

12. Third-Party Links

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal data.

13. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection.

Where required, we use appropriate safeguards, such as Standard Contractual Clauses or equivalent legal mechanisms, to protect your personal data when it is transferred internationally.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data, you can contact us at:

Email: info@thegrocerymarkt.com
Website: https://thegrocerymarkt.com